For technical inquiries, support, and issues with the installation or operation of our software, please consult the FAQ or contact us via email.

The email will be directed to our service management system and processed by a support representative.

To ensure a swift processing, we kindly ask you to provide the following information when experiencing issues with @enterprise :

  • Version Information

    The “Server Info” function in the server monitor of @enterprise provides essential information about Java, database, drivers, and @enterprise version. It is crucial to include this information.

  • Log File

    If an error or suspected misbehavior is reported, please include an excerpt from the log file.

  • Javascript Error

    If a JavaScript error occurs in the browser or a page is not displayed correctly, please include the HTML source code of the page and information about which browser is not rendering the page correctly.